Frequently Asked Questions
How do I create a SurveySlack account?
If you want to create a SurveySlack account quickly, follow these steps:
Step 1: Visit the official SurveySlack website by searching for "SurveySlack.com" or SurveySlack in a search engine.
Step 2: Click the 'Sign Up' button, usually located in the top right corner of the homepage.
Step 3: Provide your full name, email address, and create and confirm your password to set up your SurveySlack account.
Step 4: That's all! Once your account is created, you can start building your surveys right away.
I forgot my password. How can I reset it?
Whenever you lose your credentials, just click the “forgot password?” button to recover them.
- After clicking, you will be directed to a screen where you can enter the email address associated with your account.
- You will then receive an email containing a unique link to recover your credentials.
- Once you've created your new password, return to the login page and enter your login details. You'll then be ready to start using SurveySlack again.
Can I use multiple accounts with SurveySlack?
Yes, you can use multiple accounts with SurveySlack.
SurveySlack lets you switch between different accounts. This is helpful if you work on many projects or need to keep your personal and work surveys separate.
To use multiple accounts, you can follow these steps:
- Create a new SurveySlack account for each email address you want to use.
- To use a different account, log in using the correct email and password. You can switch between accounts by logging out and then logging in with a new account.
How do I add a new question to a survey?
To add a new question to a survey in SurveySlack, follow these steps:
Step 1: Go to your SurveySlack dashboard and click on the survey you want to edit.
Step 2: Use the menu on the left to choose your question type. SurveySlack provides a variety of formats—pick the one that best fits your needs.
Can I delete or edit questions after creating a survey?
Yes, you can delete or edit questions after creating a survey in SurveySlack.
The exact steps depend on your SurveySlack version, but usually:
To delete a question:
- Locate the question: Find the question you want to remove.
- Click the delete button: There will be a delete icon associated with the question. Click on it.
- Confirm deletion: A message will pop up to confirm you want to delete.
To edit a question:
- Locate the question: Find the question you want to modify.
- Start Editing: No need to search for an edit button — just click directly on any question to begin editing.
- Save the changes: Once you're satisfied with the edits, save them.
How many questions can each survey have?
SurveySlack lets you add as many questions as you need to your survey. This makes it easy to create detailed surveys.
How do I share a survey via email?
Yes, you can easily share your survey via email using SurveySlack. Here's how:
Step 1: Once your survey is complete, SurveySlack will provide you with a unique link. Open the dashboard. After opening, you will see a "share" button option on the survey card. Click the "Share" button and copy the link. This link can be used to access the survey directly.
Step 2: Open your preferred email client (e.g., Gmail, Outlook).
Step 3: Compose a new email, paste the copied survey link into the body of the email, address it to your desired recipients, and send it.
Can I embed a survey on my website?
Yes, we do let you embed surveys on your website. To embed your survey, follow this:
Step 1: After creating a survey, open the dashboard. After opening, you will see a "share" button option on the survey card.
Step 2: Click the "Share" button, then select "Embed" and copy the provided code snippet. Paste this code into the HTML of your website where you want the survey to appear.
How do I track the number of people who have taken my survey?
It's easy to watch out for how many people have taken your survey. Here is a process:
Step 1: Open your dashboard, then click on the "analytics" icon.
Step 2: After opening, you'll see options for "Results", "In progress", "summary", and "Analytics". Choose "In progress" to see a list of people who have taken your survey.
How do I view the results of my survey?
To view the results of your survey in SurveySlack, you'll need to follow these steps:
Step 1: Go to your dashboard and click the "Analytics" icon.
Step 2: After opening, you'll see four options. To view your results, click "results" and observe all your survey details.
Can I export survey data to a spreadsheet?
This feature hasn’t launched on SurveySlack just yet—but it’s coming soon. Stay tuned!
Can I white label SurveySlack for my own brand?
Yes, we offer white labeling. This means you can create a survey that looks like your brand and is easy for respondents to use.
How can I customize the appearance of my surveys?
Yes, SurveySlack lets you customize your surveys to look better and be easier to use.
What types of questions can I include in my surveys?
SurveySlack makes it easy to collect meaningful feedback with a wide range of question types. Here’s a complete list of the question formats you can use to build your perfect survey:
- Short Answer
- Long Answer
- Multiple Choice
- Checkboxes
- Dropdown
- Phone Number
- Number
- Date
- Date & Time
- Time
- File Upload
- Rating
- NPS (Net Promoter Score)
- Likert Scale
- Matrix
- Ranking
- Range Scale
- Image Choice
- Website
- Address
How long will my surveys be available on SurveySlack?
SurveySlack doesn't limit how long surveys stay active. Your surveys will be available until you choose to deactivate or delete them. You can keep surveys open for as long as you need.
Can I save and resume working on my survey later?
Yes, you can save your changes and customize your survey later.
What browser does SurveySlack support?
SurveySlack supports a wide range of browsers, commonly including:
- Desktop browsers: Chrome, Edge, Safari, Brave, and Opera
- Mobile browsers: The browsers on your phone, like Chrome, Safari, Brave, Opera, or Firefox.
This means you can access and use SurveySlack on the most popular devices and platforms.
How can I preview my survey before sharing it?
After creating your survey, you can preview it by opening the dashboard. Click the pen icon button, then look to the top-right center of the screen where you’ll find the Preview button—click it to view your survey.
Is my privacy safe on SurveySlack?
SurveySlack uses the same privacy practices as popular survey platforms. This includes:
- Data Collection.
- Data Use.
- Data Sharing.
- Data Security.
- Cookie Policy.
- Opt-Out Options.
- Compliance with Laws.
How can I view and analyze the results of my survey?
To view and analyze the results of your survey on SurveySlack, simply click on the "Results" button.
- View Responses.
- Analyze the Data.
- Export Results.
What is the AI-powered survey creation feature, and how does it work?
SurveySlack AI can help you create better surveys faster. It suggests questions, helps with formatting, and can even make whole surveys for you.
How it works:
Step 1: Sign Up or Log in to SurveySlack.
Step 2: After logging in, you’ll be directed to your "Dashboard". Click on the “Create With AI” button. Input the topic name; click the "Generate" button, and see the magic. After generating, you will see multiple questions; you can add all of them by clicking on "Select all" or manually.
Step 3: Enter your survey name and start customizing it however you like.
How can I change my username, email, and password?
It's simple to update your username, email, or password in SurveySlack. However, here's a general guide:
Step 1: Log in to your SurveySlack account.
Step 2: Click on your profile in the top right corner to access account settings.
Step 3: After getting to the account settings page, change your username, email, and password.
Step 4: Don't forget to "Save" your changes.
How do I create a matrix question or a Likert scale?
SurveySlack is a good tool for making matrix questions. These questions let you get many answers to a few related questions. You can make two different kinds of matrix questions. Here we go:
#1. For Matrix MCQ
Step 1: Open an existing survey or create a new one. Then, from the left-side menu, select 'Matrix' as the question type.
Step 2: Go to the "Rows & Column" section. Add your question, label each row and column of the matrix, and specify the question type.
Step 3: In the "Preview" section, you can see how your matrix will appear to respondents. This lets you make changes before saving the question. Once you're satisfied with the matrix question, "Save" it to include it in your survey.
#2. For Matrix Checkbox
- To make a matrix checkbox question, follow the same steps as for a matrix MCQ. The difference is that users can select more than one answer.
#3. For Linear Scale
Step 1: Choose 'Likert scale' from the left side menu.
Step 2: Decide which question and answer options you want to include.
Step 3: If you want respondents to answer a question, make it required. To do this, check the ‘Required’ box.
Step 4: Once you’re happy with your Likert scale question, save it for your survey.
How does SurveySlack.com work?
SurveySlack.com allows you to easily create and distribute surveys, gather responses, and analyze data in real-time. You can either create a free survey from scratch or use one of our pre-made survey templates to get started quickly. After your survey is live, SurveySlack allows you to view and analyze survey results, helping you make informed decisions based on the feedback you receive. It's designed to be simple and user-friendly, ensuring a seamless experience from start to finish.
What features does SurveySlack.com offer?
SurveySlack.com is your one-stop solution for creating insightful and engaging surveys. Here’s a glimpse of what we bring to the table:
Intuitive Drag-and-Drop Interface: Create professional-looking surveys and forms without any coding knowledge. Simply drag and drop question types, add images, and customize the layout to your liking.
Diverse Question Types: Choose from a variety of question types, including:
- Multiple Choice
- Likert Scale
- Rating Scale
- Text Input
- Dropdown
- Checkbox
- More
Real-time Reporting and Analytics: Gain valuable insights from your data with real-time reporting and analytics. Track survey progress, view response distributions, and generate detailed reports.
Customizable Branding: Enhance your brand's image by customizing the look and feel of your surveys and forms. Add your logo, choose a color scheme, and tailor the design to match your branding guidelines.
Mobile-Friendly Surveys: Ensure that your surveys are accessible on any device with a mobile-responsive design. Capture responses from respondents on the go.
Data Security and Privacy: Rest assured that your data is safe and secure. SurveySlack employs industry-standard security measures to protect your sensitive information.
Expert Support: Get assistance from SurveySlack's dedicated support team whenever you need it. We are ready to help with any questions or technical issues you may encounter.
Is SurveySlack.com free to use?
Yes, SurveySlack.com offers a free version of its platform with access to several powerful features. You can start creating surveys, collect up to 100 responses per survey, utilize basic analytics, and receive email support without any cost.
How secure is SurveySlack.com?
At SurveySlack.com, security is a top priority. We implement industry-standard security measures to protect your data, ensuring that your surveys, forms, and responses remain private and secure. Our platform uses encryption to safeguard your information, and we regularly update our security protocols to stay ahead of emerging threats.
What types of surveys can be created on SurveySlack.com?
SurveySlack.com is like the Swiss Army knife of surveys—it's got a tool for almost every need. Here's a quick rundown of the types of surveys you can create, with no fluff, just the essentials:
- Employee Engagement Surveys
- Customer Satisfaction Surveys
- Market Research Surveys
- Product Feedback Surveys
- Event Feedback Surveys
- Quiz/Trivia Surveys
- Exit Surveys
- Polls
- Much More