15+ Best eNPS Survey Questions: The ULTIMATE Guide for 2025!

Employee turnover can be a costly issue for businesses, potentially reaching one-half to two times an employee’s annual salary. Understanding employee loyalty is, therefore, vital for any organization. 

The Employee Net Promoter Score (eNPS) is a powerful tool for gauging how loyal employees feel toward their workplace. To help with this, you can create a survey using tools like SurveySlack. 

This will allow you to gather data and gain valuable insights into employee sentiment. 

This data can be collected through over 20 effective eNPS survey questions divided by focus area, providing actionable tips on enhancing response rates and gaining valuable insights.

What is eNPS and Why Does it Matter?

The Employee Net Promoter Score (eNPS) measures employee loyalty based on their willingness to recommend the workplace to others. It is calculated by asking employees one key nps score question: “On a scale of 0-10, how likely are you to recommend our company as a place to work?” Scores from this question categorize employees into promoters (9-10), passives (7-8), and detractors (0-6).

Research indicates that companies with high eNPS scores experience greater employee retention, increased productivity, and improved customer satisfaction. For instance, organizations with engaged employees can see a 20% boost in productivity and a 30% increase in customer satisfaction. However, eNPS isn’t without limitations; it may not capture the full range of employee sentiments on its own.

Types of eNPS Surveys

eNPS surveys can be conducted through various methodologies:

• Email Surveys:
  • Advantages: High reach, easy distribution.
  • Disadvantages: Often overlooked or ignored.
• In-App Surveys:
  • Advantages: Immediate feedback, context-aware.
  • Disadvantages: Limited to employees already using the platform.
• Mobile Surveys:
  • Advantages: Quick responses, higher engagement.
  • Disadvantages: Requires smartphone access and comfort.

Examples of companies such as Slack and Shopify showcase the effective use of different survey methods to enhance eNPS feedback.

Best Practices for eNPS Implementation

• Survey Timing and Frequency: Conduct surveys at regular intervals, such as quarterly or biannually, to stay updated on employee sentiment.
• Increase Response Rates: Consider offering small incentives, personalizing survey invites, and clearly explaining the purpose and impact of the survey.
• Ensure Anonymity: Reassuring employees that their responses will remain confidential can lead to more honest feedback.

eNPS Survey Questions Focused on Overall Engagement

General Satisfaction and Loyalty

• “On a scale of 0-10, how likely are you to recommend our company to friends?”
• “How satisfied are you with your job overall?”

When asking these employee net promoter score questions, clarity is crucial. Use simple language and a consistent rating scale (0-10) to facilitate straightforward responses.

Work Environment and Culture

• “Do you feel that the company’s culture promotes teamwork?”
• “How inclusive do you find our workplace?”

Interpreting insights from these employee nps survey questions helps leaders understand workplace dynamics and areas for improvement.

Opportunities for Growth and Development

• “How would you rate your opportunities for learning and development?”
• “Do you feel supported in your career progression?”

These questions provide insight into employees’ career aspirations and highlight the need for mentorship and training initiatives.

eNPS Survey Questions Focused on Management and Leadership

Manager Effectiveness and Support

• “Do you feel your manager provides the support you need?”
• “How often do you receive meaningful feedback from your manager?”

Assessing the manager-employee relationship through these questions reveals areas where managerial support can be strengthened.

Leadership Vision and Communication

• “How clear is the company’s vision to you?”
• “Do you believe leadership communicates effectively with employees?”

Understanding alignment between employee and organizational goals helps ensure everyone is on the same page.

Recognition and Appreciation

• “How often do you feel recognized for your contributions?”
• “Do you feel your work is valued by the team?”

These questions evaluate whether employees feel appreciated, which is key to maintaining high morale and loyalty.

eNPS Survey Questions Focused on Work-Life Balance and Wellbeing

Stress Levels and Workload

• “How manageable is your current workload?”
• “Do you often feel stressed at work?”

Identifying factors contributing to employee stress can help prioritize wellbeing initiatives.

Company Resources and Support

• “Are the resources provided by the company sufficient for your work needs?”
• “How would you rate the benefits and perks offered by the company?”

Responses reveal if employees have access to essential tools and support, enabling effective performance.

Physical and Mental Health Support

• “Do you feel the company supports your mental health adequately?”
• “How effective are the company’s wellness programs?”

Assessing the availability and effectiveness of health initiatives is crucial for fostering a supportive work environment.

Analyzing and Acting on eNPS Survey Questions Results

Interpreting eNPS Scores and Trends

Benchmark eNPS scores against industry averages to identify performance gaps. Look for recurring patterns in responses to determine areas needing improvement.

Developing Action Plans Based on Feedback

Prioritize the most pressing concerns and create targeted initiatives grounded in employee feedback. Monitor these changes to gauge effectiveness.

Measuring the Impact of eNPS Initiatives

Track shifts in eNPS scores after additional initiatives are implemented. Evaluate how these changes affect overall business outcomes to ensure continuous improvement.

Conclusion

Are you finding our eNPS question examples helpful? Remember, consistent eNPS surveys are key to boosting employee loyalty and engagement. 

The valuable insights you gain from well-crafted questions will empower you to make impactful improvements in your workplace, ultimately cultivating a culture where employees feel loyal and satisfied.

Start your eNPS journey with SurveySlack.com today and reap the long-term benefits of engaged and loyal employees.